"Microsoft Agents" work for Microsoft Support. "Independent Advisors" work for contractors hired by Microsoft. I am an unpaid volunteer and do not work for Microsoft. State any troubleshooting steps you have already taken. However as I google the problem and it seems to be something happening to a lot of people. The problem actually did not happen until apple care helped me get rid of some malaware on my mac. If you can provide stepb-by-step instructions a person can follow that would create the crash, that would be ideal. I can not open microsoft word 2011 on my mac book air (maverick operating system). If you are still having a crash after updating, please reply with more detail by making a new question in the forum for the particular app that is crashing.īe sure to mention the update versions of Mac OS X and Office involved. Let AutoUpdate check for and install updates Go to the Help menu and choose Check for Updatesĥ. Make sure your Mac has a working internet connectionĤ. To get Mac OS updates, go to the App store on your dock, and then click the Updates button to reveal available updates.ģ. Make sure your Mac has a working internet connection before checking for updates. Make sure you have installed both Mac OS and Office updates: Remove endnote shading from references in ms word for mac 2011 crashes when changing font. Most stability problems have been addressed by Apple and Microsoft.
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